How DBS Bank uses AI to Transform their Recruitment Processes

DBS Bank is a multinational banking and financial services corporation headquartered in Singapore, with presence across Asia. See how their talent acquisition team uses impress.ai to ramp up recruitment efforts, save time, and increase efficiency.

Reasons why DBS Bank loves impress.ai:

  • Their HR team saves 40 hours per month which they can spend on higher-value work.
  • impress.ai grows with their business and adapts to their 40% spike in hiring needs.
  • Their team enjoys a lighter workload, while efficiency speeds up.

DBS Bank has been expanding its wealth management services, and along with their business growth they needed to hire 40% more wealth planning managers across Asia. Their HR department in Singapore was looking for a tool to support this rapid expansion.

Lucky for them, they didn’t have to look too far. Singapore home-grown startup, impress.ai worked with the team to launch a virtual recruiter named JIM (Jobs Intelligence Maestro) in April 2018.

Since then, JIM has helped review countless resumes, collect candidate responses from pre-screening questions, and conduct psychometric profiling assessments to accurately qualify candidates in the hiring pipeline.

With in-built artificial intelligence ability, JIM learns how to make better assessments while screening candidates over time. Even with over 7,000 candidates, the virtual recruiter engages candidates in a 2-way conversion and qualifies them 24/7. The HR team at DBS doesn’t have to work late nights or weekends anymore, as they trust that JIM will take care of tasks while they are away. Armed with impress.ai, the HR team at DBS saves time so their recruiters can focus on higher-value work.

Ready to take your recruitment process to the next level?

Email contact@impress.ai to see our AI platform in action!

Here is what our clients have experienced:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai is a Singapore based company and we work with several government clients as well as enterprises including Accenture and Singtel.

Jobs of the future: Top 5 skills that won’t be replaced by AI

The rise of artificial intelligence (AI) has triggered a series of questions about the future of work. The most common one being will technology replace our jobs? And if so, to what extent?

My answer is twofold:

First, we need to understand what AI is and the capabilities of this technology. Second, we should be aware of the skills that bots are unable to excel at, so we can develop professionally in these areas.

Let’s start by understanding what AI means

AI is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans and other animals. As a concept, AI refers to a machine being able to think for itself and subsequently make decisions based on the data that it has been trained with.

What are the current capabilities of AI?

AI is best used when it comes to processing high volumes of data, completing mundane tasks, and answering basic level questions in areas like customers service or recruitment. Because of detailed algorithms, AI systems are now able to perform computing tasks quickly and efficiently, helping us make strides in research and development.

Some of the most notable real-world applications of AI include IBM’s Watson, which is being used to power research across a range of fields, and Microsoft’s Azure Machine Learning, which has made headlines globally. AI smart assistants have also become commonly used and welcomed in people’s homes, like Siri, Cortana, and Alexa.

These are the job skills of the future that bots can’t master:

1. Creativity

Having an imagination and thinking outside the box means that you can come up with ideas that don’t already exist. While AI machines can create art, music, and write, they do so by recognising patterns and analysing data as opposed to producing something new. Coming up with the initial seeds for a concept that hasn’t previously existed is uniquely human.

Even if a person doesn’t identify as being an inventor, a musician, or an author, having the ability to think in abstract terms will help solve problems, regardless of their job. For example, if a person works in recruitment, and their goal is to attract candidates to the company job page, they’ll need to think outside the box to come up with new ways to attract applicants. Then, they can experiment with various methods such as social media and content to find the optimal way to source applicants. By contract, if a machine were in charge of sourcing candidates, it would only utilise channels which it has previously “learned” based on the data used to create its algorithm.

2. Empathy

Another aspect that makes us human is the ability to empathize with others. This is especially useful in service related fields or areas dealing with people. For example, impress.ai, an AI recruitment software for recruiters, can perform the initial stages of qualifying candidates by conducting competency based interviews at scale. After that, to complete the hiring process, a human would need to be involved to physically meet candidates and make the final decision. No matter how developed AI chatbots become, they will not have the innate ability to connect with and understand people on an emotional level to make final decisions.

Simply put, bots cannot “see” themselves in another person’s shoes, which is a skill required for tasks like interpreting a person’s feelings, working well in group settings, and effectively communicating ideas. Empathy is just one of many interpersonal skills which are necessary for positions in management as well as implementing projects across organisations. Can you imagine a bot solving a conflict between employees? Or artificial intelligence attempting to calm an employee during a departmental layoff? Didn’t think so.

3. Planning

If you’ve ever played chess online against a computer, you’ll know that it’s as competent and competitive as playing against a real person. Strategic games like these tend to be bound by rules and outcomes based on logic. They’re predictable, for example, “if this, then that” and therefore relatively easy for a computer to “learn.”

However, when it comes to real-world scenarios, the future is not as predictable. Many jobs require navigating through uncertain outcomes, shifting priorities, and filling information gaps. For example, project managers have to balance various factors, consider timelines, and weigh priorities when planning assignments across teams to meet one common goal.

4. Physical Ability

In the same way that people can appreciate the creativity and unique talents of a cartoonist or a script writer, they can also appreciate the level of skill required when a human being is able to hit a home run, come first in a race, or score the winning touchdown.

For centuries, humans have come together to cheer on their favourite team and have been inspired by the dedication of athletes. Playing (or teaching) a sport is just one example of a career that requires a unique skillset which can’t be replaced by a machine.

5. Judgment

Imagine if a bot could replace a lawyer in legal matters. In ambiguous situations, it would be unsettling to allow AI to call the final shots. In matters related to ethics, things are not always black and white. In other words, the concept of “should” versus “should not” doesn’t exist for a bot.

Despite scenarios where facts may be supported by the law, many conflicts involve a degree of emotion and irrationality. For example, either side of a legal case may not proceed rationally, or may have hidden motives. Because of this, much of a paralegals’ time and effort involves searching for and gathering data, which is a repetitive task where a bot would excel. However, the position of a lawyer or a judge, which both involve a higher level of thinking, cannot be replaced by a bot.

Key takeaway: Regardless of where your career takes you, it’s important to understand the skills where bots can’t replace humans, and to take steps to upskill yourself in at least one of the areas involving creativity, empathy, planning, physical ability, or judgement.

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About impress.ai:

impress.ai is an AI chatbot software for recruiters. Our conversational bots autonomously interview, engage, and qualify candidates 24/7.

Our clients have experienced:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

Ready to see our our platform in action? Email contact@impress.ai for a free product demo!

To people who are skeptical, I would definitely recommend to try impress.ai’s platform. I really like how responsive the team is, how user friendly the product is, and it’s quite easy to get the hang of.” Nisa Rahman, The Creative Square Company

The Creative Square finds top talent using an AI virtual recruiter

To people who are skeptical, I would definitely recommend to try impress.ai’s platform. I really like how responsive the team is, how user friendly the product is, and it’s quite easy to get the hang of.” Nisa Rahman, The Creative Square Company

The Creative Square is an internal business incubator which tests the viability of business ideas in various areas. 

Reasons why The Creative Square loves impress.ai

>The platform is easy to understand and user-friendly

>Customer support is readily available and helpful

>Chatbot interviews reveal a different side of candidates compared to CVs _

Our team sat down with Nisa Rahman from The Creative Square (TCS) to learn more about the business and the impact an AI virtual recruiter has had on their hiring process.

“We are in the business of experimentation. At TCS, our mission is to build a team of energetic, passionate individuals to help us validate ideas in various areas,” Nisa explained.

To efficiently support business expansion and find the right candidates to build their team, TCS started using an AI virtual recruiter to automate the early stages of hiring and shortlisting.

“We found impress.ai just in time, as we started hiring for our team. The platform was recommended by our business owner. It sounded like something new, different, and exciting, so we were very open to trying it out. Now, we source all our candidates and then put them through the conversational bot, which is like the first interview round for them.”

The TCS team advertises open roles in different ways. Once they receive applications, they use an internal tool to review candidates. After an initial screening, candidates are invited to

complete an interview with the AI virtual recruiter, which engages and shortlists candidates. Then, the hiring team logs into the platform to review candidate scores, which are assigned based on how well a candidate responds to interview questions.

When asked about her favourite part of the platform, Nisa mentioned it was the candidate scoring feature because it adds a layer of candidate information that can’t be found on a CV. Through the interview bot experience, the hiring team can see candidate responses and scores, which helps to give a better idea about whether that candidate would really fit into the role.

Nisa explained the difference between recruiting with impress.ai versus the traditional method.

“I like how the platform has changed my perception. When I look at what the candidate says on the screen, it shows a different side to them that I wouldn’t have seen on their CV. A lot of candidates are also able to share better insights when typing out responses. Plus, if the interview is recorded, I can refer back to it later for reference before having the the face to face interview.”

The team at TCS expressed that they were happy to try impress.ai’s platform, and that they have had a positive experience overall.

“Our experience working with impress.ai has been very good. I’ve been in touch with my customer success manager, Prash, who is always easy to get in touch with, sorts out our issues quickly, and is very clear in his explanations. The co-founder, Sudh, has also helped quite a bit and took us through the platform.”

When asked what she would say to people who are considering to work with impress.ai, Nisa said, “To people who are skeptical, I would definitely recommend to try impress.ai’s platform, whether you want a demo or just to have a feel of the product itself. I really like how responsive and helpful the team is, how user friendly the product is, and it’s quite easy to get the hang of. The platform also eliminates bias.”

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Interested in taking your recruitment process to the next level with our AI chatbot software for recruiters?

Email contact@impress.ai to schedule your free demo today!

ConneXions Singapore: Amazon Web Services & impress.ai

impress.ai, an AI chatbot software for recruiters, was invited to speak at ConneXions Singapore, an event hosted by Amazon Web Services on Thursday, 20 September.

Highlights of the event

The goal of this event was to share knowledge and best practices about the latest technology trends in cloud solutions. It was also an opportunity to engage with AWS team members, learn about APN programs, as well as the resources and tools that partners can leverage.

Topics covered during this event included:

  • A tale of 2 cloud journeys
  • Building our next generation of cloud architects
  • Technology partner showcase

Speaker

Prashanth Sundaram (Prash)

Prash is a corporate finance & operations analyst at impress.ai. He has an affinity for all things financial and ensures all aspects of finance at impress.ai are under control. Prash also provides a smooth journey for customers by supporting the operations team.

A big thank you to Amazon Web Services for hosting this event and giving our team the opportunity to present!

Interested in learning how AI can help your recruitment team experience:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises like DBS Bank, Accenture, and Singtel. Email contact@impress.ai to learn how we can help you save time and improve efficiency. 

Capitalising on AI — A HR Game Change: By NTUC, DBS Bank, impress.ai, and HCLI

NTUC invited impress.ai to present at Capitalising on AI — A HR Game Change.

impress.ai, an AI chatbot software for recruiters, was invited to speak at NTUC’s Progressive Practices Series: Capitalising on AI — A HR Game Change on Thursday 20th September, 2018.

Highlights of the event

The goal of this event was to educate HR professionals about:

  • How to navigate the future of HR
  • The benefits of implementing AI powered chatbots in recruitment processes
  • The opportunities AI & machine learning bring across talent acquisition

Speakers

James LooExecutive Director & Head, Talent Acquisition GroupDBS Bank

James is a respected human resources professional with extensive experience in setting HR policies, recruitment, talent development, compensation planning, and restructuring.

Michael Jenkins, Chief Executive Officer,Human Capital Leadership Institute

Michael has been named one of HR Magazine’s Most Influential HR Thinkers. He brings several years of experience in the HR industry and has published Doing Business with the Japanese (Hodder), Teach Yourself Business Japanese (Hodder), Business Briefing Japan (Cassell), Absolute Beginners Business Japanese (Hodder), and Asian Leadership: What Works ed. Dave Ulrich (McGraw Hill).

Raj Kasi, Chief Commercial Officer at impress.ai

Raj currently focuses on business expansion and growth. He brings a decade of experience in human resources and has built a career in the executive search space, partnering with leadership teams at financial services, natural resources, and chemical industries.

A big thank you to NTUC for hosting this event and giving our team the opportunity to present!

Interested in learning how AI can help your recruitment team experience:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises including DBS Bank, Accenture, and Singtel. Email us at contact@impress.ai to learn how we can help you save time and improve efficiency. 

DBS Power Hour: Understanding AI and how it is reshaping recruitment and HR

DBS Bank invited impress.ai CTO, Dr. VT to speak at DBS Power Hour.

impress.ai, an AI chatbot software for recruiters, was invited by DBS Bank to speak at DBS Power Hour on Wednesday, 19 September.

Highlights of the event

The afternoon consisted of insights, case studies, and discussions about:

  • Understanding AI: A journey through 7 myths
  • How the HR role is evolving in an AI powered economy
  • HR case studies from enterprises using AI platforms

Speaker

Dr. Vaisagh Viswanathan (VT)

VT is the co-founder and CTO at impress.ai, where he manages all things technology. He describes himself as a programmer, a scientist, and a geek.

A big thank you to DBS Bank for hosting this event!

Interested in being a part of the future of recruitment?

Email contact@impress.ai to learn how impress.ai can help your team experience: 

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises like DBS Bank, Accenture, and Singtel.

The Next Generation of HR: AI and Chatbots

The Next Generation of HR: AI and Chatbots, co-hosted by impress.ai and NASSCOM.

impress.ai, an AI chatbot software for recruiters, partnered with National Association of Software and Services Companies (NASSCOM), the trade association of the Indian IT and BPO industry, to co-host The Next Generation of HR: AI and Chatbots on Thursday, 13 September 2018.

Highlights of the event

The evening consisted of insights, use cases, and discussions about:

  • What HR professionals need to know about AI and chatbots
  • Digital trends and tools impacting the future of HR
  • How the HR role is evolving in today’s digital economy
  • HR case studies from Singapore’s most innovative enterprises

Speaker

Dr. Vaisagh Viswanathan (VT)

CTO and co-founder at impress.ai, VT is In charge of all things technology at the company. He holds a PhD in computer science from NTU and describes himself as a programmer, a scientist, a geek.

A big thank you to NASSCOM for co-hosting this event with us!

Interested in the future of recruitment? Email contact@impress.ai to see how your team can experience: 

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises like DBS Bank, Accenture, and Singtel.

The New Digital Economy for HR: AI, Chatbots, and Blockchain: Co-hosted by CoQoons, Indorse, and impress.ai

Over 50 attendees came to learn about AI, chatbots, blockchain, and how HR is evolving.

impress.ai, an AI chatbot software for recruiters, partnered with CoQoons, a coworking space, and Indorse, a decentralised professional network on Ethereum blockchain, to co-host The New Digital Economy for HR: AI, Chatbots, & Blockchain on Tuesday, 28 August 2018.

Highlights of the event

The evening consisted of insights, use cases, and discussions about:

  • What HR professionals need to know about AI and blockchain
  • Digital trends and tools impacting the future of HR
  • How the HR role is evolving in today’s digital economy
  • HR case studies from Singapore’s most innovative enterprises

Speakers

Dr. Vaisagh Viswanathan (VT)

CTO and co-founder at impress.ai, VT is In charge of all things technology at the company. He holds a PhD in computer science from NTU and describes himself as a programmer, a scientist, a geek.

Gaurang Torvekar

CEO and co-founder at Indorse, Gaurang has been working in the Blockchain space from the last 2.5 years, and is considered to be a blockchain thought leader in South East Asia.

The Venue

CoQoons, subsidiary of Mapletree, is a coworking space that spans over 11,000 sqft of flexible work spaces such as hotdesking, window bars with sea view, height adjustable desks, private offices and meeting facilities. Boasting ‘One Location, Two Stunning Views’, our space offers unparalleled views of the lush greenery from Mount Faber and the blue waters surrounding Sentosa.

A big thank you to CoQoons and Indorse for co-hosting this event with us!

Interested to see how your team can experience:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises like DBS Bank, Accenture, and Singtel.

Email contact@impress.ai to see a free product demo and learn more.

AI and the Power of Change: Co-hosted by impress.ai & Accenture

Over 300 gusts came to support the new partnership between Accenture and impress.ai.

impress.ai, an AI chatbot software for recruiters, partnered with Accenture, to host AI and the Power of Change on Thursday 16th August, 2018.

The evening consisted of insights, use cases, and panel discussions about:

  • The new partnership between Accenture and impress.ai
  • How AI is used to find talent and embedded across functions
  • Advice for aspiring data scientists to make an impact in their career

Highlights of the event

Speakers from Accenture Singapore spoke about how their team is using technology and analytics to find the right talent for their team. Using recruitment tools like impress.ai, they have launched a Digital Assessment Center where the emphasis will be less on a candidate’s CV and more on their experience and potential. Accenture advocates hiring in an ethical and fair manner while also bringing more women onboard to close the gender gap in the consulting industry.

Following the information sharing session, the panel discussion shared their advice for aspiring data science professionals.

Sudhanshu Ahuja, CEO and co-founder at impress.ai said, “Take AI out of the equation, instead talk about ROI, proof of concept, and proof of value. Then get the audience comfortable with your technology. They will not fully adopt it until they trust it. So, explain your technology in simple terms and once they understand the technology, then the impact will be exponential.”

Other panelists agreed that if analysts try to explain a model, people may feel lost. A good data scientist should focus on communicating what numbers mean and translating data into real business terms.

A key skill for data scientists to develop is presentation skills. Speakers suggested improving this skill by watching TED talks to see how other people present their thoughts.

One last piece of advice for aspiring data scientists includes understanding business challenges and focusing on using data to solve problems.

Speakers

Joon Seong

Joon Seong Lee is a Managing Director at Accenture Singapore. He leads Accenture Applied Intelligence, part of Accenture Digital for the ASEAN region. He has more than 20 years of in-depth experience in consulting with both local and regional clients across industries in the space of big data, analytics & artificial intelligence.

Grace Yip

Grace is currently the Head of HR for Accenture ASEAN and is a passionate human capitalist. She is one of the youngest females to be appointed Managing Director at Accenture in 2012. Over the last 5 years, Grace has published many articles across a variety of human capital topics in newspapers and HR magazines.

Tau Herng Lim

Tau Herng graduated with a B.A. in Economics and Statistics from UC Berkeley, and is currently a Data Science Consultant with Accenture’s Data Science Centre of Excellence in Singapore. He has worked on projects for clients in the public sector, and financial services industries, covering marketing analytics, predictive policing, predictive asset maintenance, and predictive model operationalisation and management.

Norhafishah (Ifi) Malek

Norhafishah is a Principal Director at Accenture Singapore and currently leads the Accenture ASEAN Digital Solution Design team. She has 14 years of consulting experience working with industry leaders and analytics enthusiasts.

Xavier Conort

Xavier Conort is a rock star in the data science community and has been ranked the #1 data scientist on Kaggle, the most popular online data science competition platform.

Sudhanshu Ahuja

CEO and co-founder at impress.ai, he currently manages sales, fundraising, and vision at the company. Sudhanshu is an entrepreneur, a go-getter, a trailblazer, and an NTU alumni.

Interested to learn how AI can help your recruitment team improve processes?

Email contact@impress.ai to find out how your team can experience:

– Upto 81% reduction in the time to qualify candidates 
– Upto 30% reduction in the cost of hire
– 5X increase in reach

impress.ai a well funded, Singaporean company and we work with 10 government agencies as well as enterprises including DBS Bank, Accenture, and Singtel.