We’ve all had negative experiences with chatbots, where answers seem narrow and unhelpful, particularly in customer service interactions. Let’s face it, they can be infuriating, and this turns many people off when thinking about using the technology in their own organisations.
However, technology is rapidly advancing, and this mindset might have you missing out on a new generation of chatbots that can enhance every step of your recruitment process. Conversational AI powers today’s chatbots, and it could be a game-changer for your business.
Bots, chatbots, conversational AI – what does it all mean?
It can feel like these terms are interchangeable, but there are some notable differences. A bot is a piece of code that can perform actions without language-based interaction, such as moving data between two spreadsheets. A chatbot answers inquiries, and conversational AI is the technology that allows it to determine intent.
Intelligent chatbots can play three critical roles in your recruitment process, all of which can save you significant time and money while delivering a better first impression.
Collecting information with ease
The first role is information collection. Recruitment is all about data, and you want to capture the right amount of information to make the best hiring decision.
From basic screening questions to scoring assessment submissions, collecting and reviewing this information can be incredibly time-consuming. Traditionally, online applications collect all this information via long and detailed forms, which can be overwhelming and even off-putting for candidates. The data then needs to be reviewed by a team member, a process that quickly becomes exhausting and is open to human bias.
impress.ai chatbots eliminate the need for these forms, replacing them with a bite-sized step-by-step guided process that’s seamless for candidates. The data is then transitioned smoothly into your system, giving you a single source of truth.
Delivering a winning experience 24/7
With this technology, your recruitment process is always on. Applicants can start and progress their application anytime, anywhere. This approach is perfect for candidates who need to apply after hours or even international recruitment programs.
Detailed and intelligent FAQ modules mean your system can answer FAQs, learning as it goes along. And they are effective. impress.ai conversational AI has up to a 98.4% success rate in answering candidate inquiries instantly, without human interaction. And the small number of questions that are too nuanced and complex are escalated to a dashboard where they can be answered by a team member at the next available opportunity.
Guiding your candidate from pre-screening to first interview
With impress.ai, chatbots can guide candidates through the process, keeping them informed and engaged at every step to reduce candidate dropout. Intelligent chatbots can guide your applicants through each step seamlessly, making decisions based on real-time information.
For example, in the pre-screening phase, if the candidate doesn’t meet the criteria for this specific role but may be suited to other roles at your organisation, the system can guide them away from the application process to your careers platform to review other opportunities.
Those candidates who meet your screening criteria are guided through to interview questions or skill-based assessments, such as Aon Assessments. The chatbot can even decide which assessment is best for each candidate based on their stated skill set. It can then score assessments and rank candidates, putting all the information at your fingertips.
By completing these steps and guiding your candidates through the process, the chatbot has ultimately performed the first interview for you, delivering a high potential shortlist ready for progression.
Time to revisit your options?
If it’s been a while since you last looked at chatbot technology for your organisation – it may be a great time to revisit. Organisations worldwide are gearing up for the Great Resignation, where some great talent will be out there on the jobs market, and speed and efficiency will be vital to making the most of the opportunity.
impress.ai clients have seen significant time and cost savings, with one client saving 311 hours of productivity and another, an impressive $66K (SGD) on just one graduate program. Our AI-powered solution increases speed, accuracy and quality of hires, all while delivering a winning candidate experience. If you are looking for a competitive edge in the recruitment market, get in touch to find out how we can help.